Core and Warranty Policies
Diesel Care and Performance is one of the leading remanufacturing specialist in the United States. Specializing in a wide range of diesel applications, our technicians are trained to rebuild, remanufacture, and restore almost any fuel systems part, pump, or equipment you need.
Many of the items we sell require the return of a core, which is the old unit replaced by our product. The original advertisement will specify if a core is required, and we always suggested to read the entirety of an advertisement prior to purchasing a product.
Unlike many in the industry, Diesel Care and Performance does not charge the product core value at the time of purchase. By obtaining a signed core agreement form prior to the shipment of an order, we are able to deliver fair pricing to our customers and replenish our core supply. The core agreement form is an agreement between Diesel Care and Performance and the customer allowing Diesel Care and Performance to retain the customers' credit card information for 35 days from shipment of product to ensure that the core of the product is returned in a timely fashion. The form is a electronic, sign-able form that can be emailed, faxed, or mailed to you. Please be aware, any cored product will require a core agreement form on file prior to product shipping. If you arrange to deliver your cores to our offices or pay for the core value prior to product shipment, the core agreement form is not required.
Upon receiving your product, you will have a prepaid return shipping label to return your product free of charge. Please note, if you do not receive a return label, we can email you free of charge within the 35 day time frame. Additionally, please note that if you choose to return your core without using the provided return label, it will be more difficult for our staff to credit the proper account. If you send your cores without our return label, you will have to provide a valid tracking number showing a delivered shipment to our address within the allotted time frame to avoid late charges or the full core charge.
A standard copy of our core agreement form is below. If you have any questions, please contact our offices at 1.800.961.9290.
Diesel Care and Performance Core Agreement Form
Application Information for product purchased.
YEAR________ MAKE_____________ MODEL_____________ TRANSMISSION A/M ____
Authorization for Credit Card Use if cores are not returned within 35 days
PRINT AND COMPLETE THIS AUTHORIZATION AND RETURN.
All information will remain confidential – This card number will be verified with your Provider.
Name on Order: ___________________________________ Ship to State: _____
Name on Card: ________________________________________________
Billing Street Address: _______________________________ Zip _____________
Contact telephone number _____________________________________________
Credit Card Number: ____________________________Expiration Date: /
Card Identification Number: ______ (last 3 digits located on the back of the credit card)
_________I authorize Diesel Care and Performance Inc. to charge the core
charge to the credit card provided herein if the items on the invoice are not
returned within 35 days after this date___________. I agree to pay for this
purchase in accordance with the issuing bank cardholder agreement.
__________I understand that there will be a 1% per day late fee for late returns
starting on the 36th day.
Cardholder – Please Sign and Date
Signature: _______________________________ Date:_____________
Please note: Cores must be able to be rebuilt and the same part number. They cannot be damaged beyond what is reasonable and customary for the application. They can not be sent in disassembled. Core substitutions are not allowed on cores, and no credit will be issued for the core charge. Also, we do not offer warranty on any exchange item when we have not had the ability to review the original failure, so you MUST return the unit off your vehicle.
Almost all of our products carry a 1 year unlimited mileage 'No Hassle" warranty. Please refer to the original advertisement to see the specific warranty information for each individual product. To initiate the warranty process, there is standard paperwork needed to ensure returned warranty product is handled properly. Below is a copy of the standardized warranty paperwork for the majority of our products.
PLEASE NOTE: Install of our products constitutes your agreement with the following warranty disclaimer. Please do not install our products until you have read, understand and agree to the following warranty policy.
Diesel Care and Performance Inc. hereafter mentioned as DCP, issues the following warranty on all DCP product. This warranty is extended to the original purchaser of the product only, unless approved of in writing by DCP.
Our product is warranted to be free from defects in material or workmanship under normal use and service, for a period of one year from the original purchase date. The only exception to this Warranty declaration is the warranty on our standard Powerstroke injectors, which is limited to six months. The obligation of DCP under this warranty is limited to the repair or exchange of the defective unit. Either repair of unit or replacement of the unit shall be at the sole discretion of DCP. If an exchange unit is provided, the old, defective unit must be returned within 15 days of the failure date to be considered for warranty.
This limited warranty is in lieu of all other warranties, either expressed or implied. All obligations or liabilities of DCP are expressly disclaimed, including claims for REMOVAL AND REINSTALLATION expenses, liability of consequential damages, down time, loss of
revenue, or any other inconvenience cost. Our product is intended to be installed by the purchaser of DCP product. Any damage or defect caused by a third party installer is the sole responsibility of the original purchaser of the product.
In addition, DCP is not responsible for any R & R expenses, liability of consequential damages, down time, loss of revenue, or any other inconvenience cost relative to third party installers of our product.
Any product that is not installed according to the manufacturer’s guidelines is not covered under any warranty by DCP. DCP assumes no liability or responsibility for pump failure that are the result of the use of fuels and/or additives not approved by the original manufacturer of the engine and/or vehicle. This warranty does not apply to any part or unit that has been altered or repaired by anyone other than DCP. Nor, to any product which has been subject to misuse, abuse, neglect, accident, improper installation, or damage from foreign material such as water or dirt.
This warranty will only be honored at the facilities of DCP.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unused and in the same condition that you received it.
The customer is responsible for paying shipping and handling fees to ensure that the product is returned to our offices. Our address for returns is 3901 Thomas Street Memphis Tennessee 38127. To ensure refunds are processed as quickly as possible, it is advised to reach out to our offices via phone (1.800.961.9290) or email (firstname.lastname@example.org) to receive a Return Goods Authorization number to include with the product you are returning. This allows our staff to process returns in the most efficient manner and in a timely fashion.
Once your return is received and inspected, we will reach out via email, phone, or any provided customer contact information to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.